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Posts: 1
Registered: ‎01-17-2019

Phone warranty kip lol

I have dropped my moto g 5 now has a cracked screen,do I have a warranty on my phone,or how can I find out?
Posts: 9,185
Topics: 426
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Solutions: 405
Registered: ‎09-29-2008

Re: Phone warranty kip lol

Hello Timothycox,


Welcome to our community. I've never had my phone screen crack as a result of a drop. What that means is that one day I will, and probably at the worst possible moment. I regret your having to cope with such a situation.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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