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Posts: 1
Registered: ‎01-07-2021

Re: Phone Warranty Not Honored in Store

The very same event happened to me. I bought a Motorola cell phone at Best Buy two Month ago proving to 

be deffective at some point. It would turn on and off in a kind of loophole sequence. I went back to Best Buy Durham store and they failed to honor the guarantee. The manager a lady, was arrogant and mad to me. She said to 

call Motorola. Finally I decided to return the Motorola cell phone and request my money back which they refused.

I considered a loyal customer to Best Buy. Not anymore. I am ready to go after Best Buy to the Better Business Bureau.


Leoncio Flavio Rojas,Ph.D.

Chapel Hill, North Carolina 27514