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Posts: 1
Registered: ‎12-29-2020


I have recieved an email from the Geek Squad, telling me that due to an issue with my warranty, it had been extended to cover past repairs that occured outside the warranty period.  The email contained my warranty number and also the model number of the dryer in question.  I went through all of my usual methods of determining if the email was a scam or not, and when I believed it was not, I sent them my home address and a copy of the repair receipt, which was all that was asked for.


I felt confident that all was on the up and up until I received a followup email which my email client marked as possible phishing.  The next thing I know, I receive a refund check in the mail that appears to be legitimate, but I'm worried about cashing it.  


Has anyone else experienced this?



Posts: 509
Topics: 23
Kudos: 99
Solutions: 20
Registered: ‎02-08-2019

Re: Phishing?

Hey there, JPShaw43,

Welcome to our community! While I do wish that your joining were under different circumstances, I can totally understand wanting to ensure that this wasn't a phishing scam or anything out of the ordinary. While I would be unable to determine that based on the information provided here, I would like the opportunity to look further into this and shed light on this if possible.

To get started, can you please send me a private message that includes your full name, phone number, and email address? Please also include if you've had any type of recent fulfillments to your dryer under a Geek Squad Protection plan. You can send a secure message by using the Private Message button below in my signature. I look forward to hearing back from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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