Best Buy Repair Support

[aarruda2020]

Hello, I am currently posting for my friend as she is without her computer right now(hp-omen-gaming-pc-intel-core-i7-9700k-256gb-ssd-1tb-hdd-16gb-ram-geforce-rtx-2070-eng-open-box) We are very unhappy with the service that we have gotten from Best Buy as of late. My friend bought her computer on April 21st and received it the 26th of April, the computer worked alright for the first two weeks, then it started to have small issues, like freezing for a few seconds and a couple of blue screens. Come May 26th it will not boot into windows at all, it blue screens every time and gives a new error each time. They got the 3 year Geek Squad Protection, but because of all the issues that the computer has had its left a bad taste in our mouth. We were wondering if there is anyway we could return or exchange for a new one. The Best buys in her area (Ontario) are not open so she can cannot bring it there. Without a PC my friend is completely out of work so if we could get this resolved or get some answers to our questions that would be amazing.

Thanks for your time,
Tabitha and Aliyah :3

[bobberuchi]

since they have the 3 year geek squad make and appointment and get it fixed.

[AndrewB-BBY Social Media Specialist]

Good morning, Tabitha and Aliyah,

Thank you for taking the time to visit us here on our community forums. As a student I know that not having access to a computer for any amount of time can have a big impact so I know I would want to get this repaired if I were in the same spot. I'd be glad to provide some more information about what options may be available to help your friend.

You mentioned that you were in the Ontario area, just to be sure are you located in Canada or the United States? Any additional information would be much appreciated so I can help you get in touch with the right team.

I'll keep an eye out for your response!

[aarruda2020]

Ontario Canada, we went though live chat and the rep said we would get a refund when the PC arrives at the warehouse but now we are being told that no they booked it for repair. We are at the point where we don’t even want the PC and just our money back.

[AndrewB-BBY Social Media Specialist]

Great, aarruda2020,

I appreciate you clarifying that so I can better direct you to getting assistance.

Our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to help you explore what options are available for this computer at this time.

Please do let me know if I can assist you with any unrelated matters!