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Posts: 1
Registered: ‎04-07-2021

Parts back-ordered for 2 months! Geek squad won't discuss alternative options

I have an LG refrigerator that has blown the compressor twice in the last 9 months.  I was told today, after they missed my follow up appointment that the compressor is on back order and won't be available until June.  Knowing this they refuse to discuss a replacement refrigerator until 30 days from time of part order passes. 

 

Fridge dies March 24th

Repair tech came March 26th - Parts Ordered

Notified that one of the parts is back-ordered until June on April 6th.  

First option to discuss replacement fridge is now April 25th. 

The lead time for this fridge is 2 - 3 weeks (per BestBuy site if I buy new).  

 

I estimate that I would be without a refrigerator for 10 to 12 weeks!  Seriously?!!   

 

I have talked to many of your "Agents" but most have been dismissive and a few downright rude. 

I have tried to talk with a manager but have been on hold for 40 minutes plus and then the call mysteriously drops. 

 

 

I need help please.  

 

Posts: 701
Topics: 40
Kudos: 68
Solutions: 27
Registered: ‎07-23-2018

Re: Parts back-ordered for 2 months! Geek squad won't discuss alternative options

Hello, JimFox,

 

Thank you for connecting with our team. Considering a refrigerator is arguably the most essential appliance, I understand the urgency of this matter. It sounds like you’ve recently had the same part replaced, which is why it is surprising to learn you’re now dealing with the same issue.

 

Geek Squad Protection (GSP) is designed to provide peace of mind for our customers. While ordering parts is often necessary, our goal always to complete repairs in a timely manner. You mentioned you’ve been in contact with other teams, and I apologize your experience has not mirrored our expectations. I would love to investigate this for you, as well as offer any support I’m able.

 

To proceed, I will first need to obtain the required information. When convenient, please send a Private Message with your full name, email address, and telephone number. Once those details are available, I will be permitted access to the repair history. Please know, I will be out of the office the next two days. If you do not receive an immediate response, I will reconnect with you on Sunday.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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