01-31-2019 05:33 PM
02-01-2019 01:35 PM
Welcome to our community. There have been blissfully few times when my computers have needed repairs, and I was nowhere near as familiar with the guts of my machines as it seems you are. Still, I regret you're having to cope with a need for service on your Acer Nitro laptop.
It is my understanding that repairs to your computer should be completed either by Acer or by an authorized Acer repair center in order to maintain the factory warranty. This provision also exists for products covered by Geek Squad Protection (GSP). Repairs provided by an unauthorized technician may result in your Acer warranty and GSP being voided.
That being said, I would recommend seeking service through Geek Squad for your computer. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
To answer your original question, in some cases reimbursement for a parts purchase can be offered, but I strongly recommend contacting Geek Squad for the repair scenario you've presented in your message.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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02-01-2019 06:56 PM
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