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New Member
Posts: 1
Registered: ‎11-29-2019

PS4 Return

So i brought a PS4 from best buy a few months back with a 1year warranty & it has start to freeze & lag a lot so i even reset the whole system but the lag continues to happen so i was wondering if i could return it or exchange it for another one
Emerging Expert
Posts: 7,310
Registered: ‎02-25-2013

Re: PS4 Return

You are well beyond the return period by this time.  Your best bet woudl be to contact Sony Warrenty support. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 855
Topics: 66
Kudos: 167
Solutions: 37
Registered: ‎10-19-2017

Re: PS4 Return

Hi there, solo01,


Welcome to our Best Buy forum community! 


We know that getting a PlayStation 4 is an exciting purchase, so we appreciate that you decided to make your purchase with us. That said, the experience you have described isn't the one we intended for you, so we appreciate you reaching out to us here to explore your options at this point.


That said, bobberuchi is correct that your purchase would be outside of our Return & Exchange Promise if you got the item a few months back. When you say that you have a warranty on the product, are you referring to the manufacturer warranty, or did you purchase Geek Squad Protection on your PlayStation 4 Console? 


If you didn't purchase Geek Squad Protection (GSP), your best bet would be to work with the manufacture, as bobberuchi suggested, as they would be able to see what is covered under their one-year manufacture warranty. If you did purchase a GSP, please use the "Private Message" option in my signature below to provide your full name, phone number, and email so I can see what options might be available under your Protection Plan.





Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!