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Posts: 1
Registered: ‎12-01-2018

PC guarantee on PR Stores

After 5 months the computer died.


Verify and the power supply did not work. Next day I went to Bestbuy because as I bought the 2 year $220+ tax geeksquad warranty I thought they could help me. They told me that they could return the money since the manufacturer did not send merchandise to PR. Then they explained to me that the money of the guarantee would be lost because they returned the money of the product, to top it off I had to pay $ 100 dollars more expensive for the same PC because it was no longer on offer. I will not buy anything from this store and less the warranty because repairs are not guaranteed. I could save $ 400 if they told me from the beginning that everyone worked the same and that they depended on the manufacturer.


Posts: 3,012
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Registered: ‎04-18-2017

Re: PC guarantee on PR Stores

Hello there, astiao, 


Thanks for stopping by to share your feedback with us on the Best Buy forums, although I 'm disappointed to hear that you were not satisfied with the way our Geek Squad Protection plan. Please know I hope you're able to shop with us in the near future where your faith can be restored in us once again!  Until this time arrives, always feel welcome to write back to us now that you've registered with the community!

JJ|Social Media Specialist | Best Buy® Corporate
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