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New Member
Posts: 1
Registered: ‎07-05-2022

On-line tech support

This is a heads-up that both customers AND Best buy/ Geek Squad should be concerned with; 

I went on the best buy Web site, then geek squad support. I tried to make an in store reservation but the link was highjacked and instead the web site said that I would be contacted by a geek squad tech by phone. The tech posing as a geek squad tech called probably from India as "david" had a heavy Indian accent. He remotely looked over my computer and told me that my computer had over 350 hardware drivers that needed to be replaced at A COST OF 2 DOLLARS EACH OR $700.00. Of course, that's utter garbage and I would have told him that rightaway but keep in mind I thought I was talking to Geek Squad personnel. 

 

This dosen't reflect well on either Best Buy or Geek Squad that they cannot keep scammers off their site, ripping people off! 

 

Posts: 102
Topics: 6
Kudos: 29
Solutions: 11
Registered: ‎11-08-2021

Re: On-line tech support

Hello, kevincraftsman.

Thank you for reaching out to us here on our forums and bringing this to our attention.  Would you mind sending this information to abuse@bestbuy.com for them to properly investigate and to ensure we get this potential problem resolved as soon as possible?  Please let me know if you have any questions!

 

Best,

 

Allison|Social Media Specialist | Best Buy® Corporate
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