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Posts: 1
Registered: ‎07-05-2022

On-line tech support

This is a heads-up that both customers AND Best buy/ Geek Squad should be concerned with; 

I went on the best buy Web site, then geek squad support. I tried to make an in store reservation but the link was highjacked and instead the web site said that I would be contacted by a geek squad tech by phone. The tech posing as a geek squad tech called probably from India as "david" had a heavy Indian accent. He remotely looked over my computer and told me that my computer had over 350 hardware drivers that needed to be replaced at A COST OF 2 DOLLARS EACH OR $700.00. Of course, that's utter garbage and I would have told him that rightaway but keep in mind I thought I was talking to Geek Squad personnel. 


This dosen't reflect well on either Best Buy or Geek Squad that they cannot keep scammers off their site, ripping people off! 


Posts: 102
Topics: 6
Kudos: 29
Solutions: 11
Registered: ‎11-08-2021

Re: On-line tech support

Hello, kevincraftsman.

Thank you for reaching out to us here on our forums and bringing this to our attention.  Would you mind sending this information to for them to properly investigate and to ensure we get this potential problem resolved as soon as possible?  Please let me know if you have any questions!




Allison|Social Media Specialist | Best Buy® Corporate
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