06-04-2021 02:40 PM
06-04-2021 03:13 PM
Thank you for taking the time to stop by our community forums to let us know about your experience with your appliances and the Geek Squad Protection plan. Having had appliances stop working in the past, I know it has a major impact every say so I can understand wanting to get this repair or replacement completed as quickly as possible. I'd be glad to provide some more information about this process to help answer your questions.
Generally, the Geek Squad will fulfill your Geek Squad Protection plan by replacing your Covered Product with a new product or issuing you a store credit or gift card for its current market value not to exceed the original purchase price of your Covered Product including taxes. Based on your message it sounds like this amount would be around $180 as it was what you original paid.
To my knowledge we do not usually sell items that are on display but it's possible that your local store may be able to help you explore some alternative solutions. Have you been able to get in touch with them to see what may be possible? If not, I would be glad to reach out to them on your behalf to help explore this for you.
06-04-2021 03:20 PM
06-04-2021 03:24 PM
06-04-2021 03:32 PM
I see, automakanik,
I'm disappointed to hear that this experience may impact your future purchasing decisions. I appreciate you providing this feedback so we can continue to improve the shopping experience in the future.
Please let me know if you'd like me to reach out to your local store on your behalf. I'd be glad to further assist you.