01-25-2020 06:50 PM
01-27-2020 11:32 PM
01-28-2020 10:07 AM
Greetings, Moev, and welcome to the Best Buy Forum!
We appreciate that you chose Best Buy to help clean your laptop. To make sure that your computer is always running at tip-top shape, occasional cleanings should greatly help extend its life and performance. It sounds like everything was going well up until the point where you reached the Geek Squad counter at our Spring, TX store.
As SPOPATT mentioned, our Geek Squad agents at the store work mostly based off appointments. While there may be times where they have availability to take a walk-in customer, that’s usually pretty few and far between. It’s because of this that we ask customers to make appointments before coming in for any type of service. I apologize if this was not made clear to you when you spoke with the Geek Squad about the cleaning service you wanted.
We also appreciate that you chose to be polite and respectful about the confusion, and I’m sure Esteban and Sean appreciated this as well. I’d like to believe that their responses were sincere, and meant to assuage your concerns, but when it comes to helping customers with appointments over walk-in customers, we’re not going to be able to bump customers who made appointments.
We’d certainly love to still help you with cleaning your laptop. Should you choose to pursue this, you can schedule an appointment through BestBuy.com here.
Thank you for taking the time to make us aware of your store visit, we are grateful for the feedback.
01-28-2020 06:17 PM
01-28-2020 06:33 PM
Moev, the response you got here was from a corporate level employee. If you don't like that answer, I am not sure what to tell you. Do you go to the doctor without an appointment? The fact is the Geek Squad has been very successful and they require reservations so everyone who needs their services can get help. This isn't an arrogance on their part. They are literally too busy in most cases to handle a walk in because they are expecting someone else immediately afterward.
You are free to feel however you want to but the long lines and reservation times indicate others value their service. If you give them a shot, you may feel differently.