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New Member
Posts: 2
Registered: ‎01-19-2022

No update on my laptop in 2 weeks

I took my laptop (MSI GE66 Raider) in on 29 december 2021, for a repair because my laptop would overheat quickly and was told around 2-3 weeks for it under the year warranty, Since it now being week 3 and my last update being 5JAN22 and that last update being “We've requested a part for your repair. Good news - it's in stock.“ Im confused on what possible part could take this long to replace for an overheating issue, with no work being done since that I am aware of. I’ve tried the chat several times on the website yesterday and today, and the stores number just automates me to the same thing with other numbers listed.
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Best Buy Employee
Posts: 2,577
Registered: ‎01-09-2015

Re: No update on my laptop in 2 weeks

Pretty mcuh any part for a laptop right now will be in short supply, possibly backordered.  COVID continues to impact supply chain timing. 2-3 weeks was the standard turnaround prior to the challenges COVID brought to the industry.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎01-19-2022

Re: No update on my laptop in 2 weeks

If it was back ordered, why would it not say so and tell me it was in stock for whatever part is being replaced, and is there a way i can figure out what part is being replaced? And is there a wait time i can expect, because i need my laptop for work.
Posts: 1,007
Topics: 55
Kudos: 132
Solutions: 55
Registered: ‎07-23-2018

Re: No update on my laptop in 2 weeks

Hello, UVRacc,

 

Thank you for reaching out to our online community for support. As someone who requires their computer for both personal and professional uses, I understand you are eager to have your device returned. I’d love to investigate this for you, in effort to provide you with any updates that may be available.

 

To access the repair details, I will first need you to please send me a Private Message. That will be the most secure way to verify the required information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

 

Please know, my normal schedule is Sunday through Thursday, just so you are aware of when you may expect a response.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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