01-19-2022 08:34 PM
01-19-2022 09:33 PM
Pretty mcuh any part for a laptop right now will be in short supply, possibly backordered. COVID continues to impact supply chain timing. 2-3 weeks was the standard turnaround prior to the challenges COVID brought to the industry.
01-19-2022 09:50 PM
01-20-2022 08:33 AM
Thank you for reaching out to our online community for support. As someone who requires their computer for both personal and professional uses, I understand you are eager to have your device returned. I’d love to investigate this for you, in effort to provide you with any updates that may be available.
To access the repair details, I will first need you to please send me a Private Message. That will be the most secure way to verify the required information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
Please know, my normal schedule is Sunday through Thursday, just so you are aware of when you may expect a response.