Best Buy Repair Support

[duke82]

I had appliances installed by Best Buy in early November and the technicians damaged my front door during delivery. The technicians were apologetic and very quick to get a claim started through Sedwick. The claim was settled quickly and a check was supposed to be sent to me. This was back in mid-November. I have not received a check to this point and after calling and emailing Sedgwick more times than I can track, I still have not received an update on my claim.

[Scott-BBY Retired: Social Media Specialist]

Welcome to our community, duke82,

Thank you for reaching out to us. When incidents happen that result in potential damage to your home, we partner with Sedgewick Claims Management Services to make sure that these cases are investigated by an outside party. The best way that I can assist you with your concerns would be to urge you to contact Sedgewick directly to check the status of your claim. Sedgewick Claims Management Services can be reached at bby@sedgwickcms.com, or by phone at (855) 832-1338.

[duke82]

Scott, I have tried email and phone several times with no response. Is there another way to check on the claim? I can provide the claim number if that helps.

[Scott-BBY Retired: Social Media Specialist]

I’m sad to hear that you have yet to receive an update. Did you have a claim number? If so, I may be able to check the status of it on your behalf. To get started, can you please send me a private message with your claim number, full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

[duke82]

Thank you, Scott. I'll send you a private message ASAP.

[Scott-BBY Retired: Social Media Specialist]

You’re very welcome! I look forward to receiving your private message.

[duke82]

Scott, I sent you a direct message but I haven’t received a reply yet. Did you receive it?

[AndrewB-BBY Social Media Specialist]

Good morning, duke82,

Thank you for following up with us. After doing some searching, I don't see any record of a private message being sent to Sean or another moderator.

Would it be possible to send this again so we can explore how we can best assist you with? I look forward to hearing back from you.

Regards,

[duke82]

Andrew, I sent you a direct message earlier this week. Did you receive it? I haven't heard back from you yet. 

[AndrewB-BBY Social Media Specialist]

Hi there, duke82,

Thank you for taking the time to follow up with me. I do see that you sent me a private message.

Please allow me a few moments to review this. I'll be sending you a private message in return. You can check your inbox by clicking on the orange envelope in the top right corner of your screen. I look forward to further assisting you with this.

Regards,