Best Buy Repair Support

[Jmarshall4480]

I bought a whirlpool range which began reporting a cooling fan malfunction 2 months after the manufacturer’s warranty (just 1 year!!) expired. Luckily I bought a 5 year Geek Squad protection plan.....2 months since my initial service request, we still have no oven. The wrong parts were shipped initially. When the correct part arrived and the tech showed up, the issue still wasn’t resolved. I’m waiting for the next appointment, which I’m not very optimistic about. My family and and coulldnt cook for thanksgiving, for christmas, or on any other day for the last two months. This is awful customer service and extremely frustrating. We’re limited in the dinners we can make and this has been a burden just about every single day. I think I’ll go someplace else for my next major appliance.

[Jmarshall4480]

Not sure why my post didn't receive a reply from a best buy rep. is this just the norm?

[Jmarshall4480]

How does the guy who waits a half hour to respond to the customer service rep and is then surprised when they don’t answer him get a response about a printer get a response but I don’t?

[jdogg836]

From the announcement on the front page:

Welcome to our Best Buy Community Forums. Due to high incoming post volume, our current response time is 3-5 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S pre-orders will be available.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Jmarshall4480,

Welcome to our community forums. I appreciate your patience while we work to respond to your message. As jdogg836 mentioned, we are currently working to catch up after the holiday season. You are always welcome to give us a call at (888) BEST-BUY or (888) 237-8289 if you need urgent help.

Having any major appliance stop work is never ideal, especially when it's something as critical as a range. I would be glad to see what options I may have to help you get this repair back on track.

I'd like to begin by reviewing your repair history and will need a few more details to do so. Can you please send me a private message that includes your:

Full name
Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.