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New Member
Posts: 2
Registered: ‎02-19-2021

No promised detailed update sent

On 2/16, I made used the Best Buy chat feature to request clarification about the updates from the "Your Repair Status" page. After being referred to the Geek Squad chat, they referred me to a phone number. After being referred to another department again, I finally reached someone who was able to see the details that I couldn't. That's 3 referrals to answer my questions.

 

They said they would get a more detailed report on the laptop being repaired sent to my phone in 24-48 hours.

 

It has been 3 days since. Its also been 16 days since any update on the status of the laptop itself. 

 

 

 

 

Posts: 6,004
Topics: 205
Kudos: 512
Solutions: 296
Registered: ‎08-21-2017

Re: No promised detailed update sent

Hello, yhfwang4,

 

Welcome to our community forums. I appreciate you taking the time to reach out to us regarding this repair. As someone who relies on a computer, I can understand wanting to get this back as quickly as possible. I'd be glad to see if I can be of any assistance regarding the status of this repair.

 

Generally, you can find the most up to date information on our Repair Tracker. What sort of questions did you have regarding the status of this repair? Any additional details would be much appreciated so I can work on clarifying this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-19-2021

Re: No promised detailed update sent

I asked about the changing dates on the report "We've requested a part for your repair. Good news - it's in stock" that never followed up on themselves and merely dissapeared while changing dates.

I was told that they had ordered several different parts and they were still testing on it.

I assumed the promised detailed report would contain information lile that.
Posts: 6,004
Topics: 205
Kudos: 512
Solutions: 296
Registered: ‎08-21-2017

Re: No promised detailed update sent

Hi there, yhfwang4,

 

Thank you for following up regarding this repair. While I'm not aware of a report we could provide, I would be glad to see if I can provide some additional details on the status of this repair.

 

I will need to gather a bit more information so I can check on this for you. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Service order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!