Best Buy Repair Support

[Jacqui2]

My Insignia tv no longer has a picture but does have sound. I have tried unplugging it, switching hdmi ports and checking cords. When I shine a flashlight onto the screen I can barely make out an image. What can I do to fix this?

[Andy-BBY Social Media Specialist]

Hello, Jacqui2,

Thank you for reaching out to us on Best Buy Forums. It appears you have done some troubleshooting here. For further assistance, please contact Insignia so they can look into this for you.

In the meantime, please know that as of March 20th, our Forums will no longer be available. For future support you can reach out to us on Social Media (Facebook, Twitter, Instagram) or bestbuy.com/support.

All the best,

[Jacqui2]

Thank you!

[Andy-BBY Social Media Specialist]

You’re quite welcome. Hope you have a great rest of your day.

Regards,