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Posts: 1
Registered: ‎02-13-2021

No notification for not showing up for service appointment

[ Edited ]

I was notified a geek squad member would arrive between 7AM-1PM today for Order: {removed per forum guidelines} . I called at 1:40PM exploring why no one had shown up. After waiting 20 minutes to connect with an agent, I was told the driver had contracted COVID. I completely understand these things happen, but I asked why I did not receive an email, text or phone call notifying me no one would show up? The agent was not able to explain why this happened. I asked if this is acceptable to make a customer wait 6.5 hours. They said no, I then asked what is the policy to make amends for this and no answer was given. I asked to speak to a supervisor that could answer these questions, and after getting put on hold 4 times and waiting another 20 minutes I gave up. The agent said she could not locate a supervisor.

 

This is not very good. I would appreciate two things:

1) Explanation why I was not notified that no one was going to come so I did not waste 6.5 hours of my weekend waiting for someone to show up

2) What can Best Buy do to make things right with me for this incident. 

Posts: 632
Topics: 27
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Registered: ‎02-08-2019

Re: No notification for not showing up for service appointment

Hi there, rfallan2021,

While I'm sad to hear that your joining were under these circumstances, I'd like to give you a warm welcome to our community. I understand how you may be feeling given these circumstances, as you mentioned you were not notified regarding the status of your appointment. Our goal is to provide world-class customer service, and I appreciate you taking the time to bring this to our attention. As our team works out of the Corporate Campus, I'd like the opportunity to learn more about what happened and assist however possible.

To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? For clarification, has this since been rescheduled? You can send a secure message by using the Private Message button below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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