Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎11-13-2021

New dell laptop missing "express service tag" sticker so cannot get dell tech support

Hi

Yesterday I bought a Dell Inspiron from Best Buy. Today I made countless calls to BB about missing express service tag on the laptop.    No one at Best Buy knows what to do.  During one call a  geek squad person was able to remote access and found many numbers for this laptop.  But no express service tag number.  
im trying to figure out what to do.  Any suggestions?  I would like to use dell tech support but cannot w/o the express service tag #. Thanks, Oak 

Posts: 6,531
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: New dell laptop missing "express service tag" sticker so cannot get dell tech support

Welcome, Oak,

 

Thank you for taking the time to visit us here on our community forums to let us know about your recent purchase. I know how important it is to have manufacturer support so I can understand wanting to make sure you have this information for the future. I'd be glad to help you explore what options may be available to assist you moving forward.

 

 I'd like to take a closer look at your purchase and will need a bit more information so I can review this. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Contributor
Posts: 2,513
Registered: ‎02-07-2011

Re: New dell laptop missing "express service tag" sticker so cannot get dell tech support

If it's a windows machine (not a chrome book) generally it can be found in the bios. (Press F2) before it boots up
Posts: 10,230
Topics: 1,526
Kudos: 744
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: New dell laptop missing "express service tag" sticker so cannot get dell tech support

Many OEMs are choosing to be minimalist now to save on printing costs for labels etc. These things are embedded in the BIOS now.

 

An HP Laptop I recently purchased did not have this information from what I saw on the laptop but they had the serial number displayed in the System command of Windows and also, I noticed my serial number of my new laptop is now part of my Microsoft Account when I look at the active devices I have logged in. So you may want to check on that as well and sign up for a new Microsoft Account to keep track of that info.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Valued Contributor
Posts: 2,513
Registered: ‎02-07-2011

Re: New dell laptop missing "express service tag" sticker so cannot get dell tech support

I had a Lenovo that had the information printed with a tiny black font on a black plastic bottom making it nearly impossible to decipher.