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New Member
Posts: 2
Registered: ‎10-18-2017

New alienware/ac adapter not working

Hi i bought the alienware 15 r3 2 weeks ago,

The ac adapter that came with just stopped working

For no reason.

So what can you do to help me?

Ps. The led is not working, thats how i know

 

Posts: 694
Topics: 23
Kudos: 346
Solutions: 52
Registered: ‎02-09-2011

Re: New alienware/ac adapter not working

The forums wouldn't be able to do much to help you as this is an issue usually handled in one of the actual stores. Do you have the ability to go to the store? If not, did you order it online? Did you buy a protection plan on it? Did you also try multiple outlets to verify it wasn't the outlet itself that was bad (I've had that happen to me before, which is why I ask).
New Member
Posts: 2
Registered: ‎10-18-2017

Re: New alienware/ac adapter not working

Thank you for responding so quickly, ive tried multiple outlets and i forgot to mention i live in iceland so its kinda hard for me to go to your store, i bought my item in california

Posts: 694
Topics: 23
Kudos: 346
Solutions: 52
Registered: ‎02-09-2011

Re: New alienware/ac adapter not working

Ahh that does make it more difficult. I'm not sure how much help Best Buy could be for an international issue. Their policies/systems are more geared towards assisting folks in the US and their territories. Your best bet would be to go through alienware directly or to simply purchase a replacement.
Posts: 8,997
Topics: 424
Kudos: 625
Solutions: 395
Registered: ‎09-29-2008

Re: New alienware/ac adapter not working

Hello Vilhelm,

 

Welcome to our Community. In my experience, there has been nothing quite so frustrating after making a significant purchase than having the product or one of its accessories fail soon after I've bought it. I was discouraged to hear this has occurred with your new Alienware computer and I regret any inconvenience to you.

 

Given that you are in Iceland, I underscore geishafish's recommendation to contact Alienware Support. You can reach them by telephone via (866) 287-6727.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎10-21-2017

Re: New alienware/ac adapter not working

Same my problem, i think adapter is broken. Its working fine before i leave for 6,7 hours. Adapter led off and doesnt charge my laptop anymore. I purchased Alienware 15r3 from BestBuy too!


@Vilhelm wrote:

Hi i bought the alienware 15 r3 2 weeks ago,

The ac adapter that came with just stopped working

For no reason.

So what can you do to help me?

Ps. The led is not working, thats how i know