01-12-2019 03:39 PM
01-12-2019 04:27 PM
Welcome to our forums, and thank you for contacting us for assitance.
While we’re unable to modify or cancel any Geek Squad Protection (GSP) plans through our Support Forums, contacting our Geek Squad at 1-800-433-5778 will be your best choice to explore what options are available to you.
01-20-2019 12:25 PM
01-20-2019 01:51 PM - edited 01-20-2019 01:51 PM
Hello again, Fasmosleh,
Our community, here on the forums, is rich with information and I’m to thank you for writing back to us on the Best Buy forums to let us know about your most recent conversation you had with an agent over the phone. I’m certainly hoping to assist you as best as possible.
Because there was a plan that was active, I’m wanting to make sure the plan has been cancelled going forward. If there were months that were covered, we’d be unable to refund any of those charges.
Send me a private message containing your full name, phone number, and email address, if you’re wanting me to make sure this plan has been cancelled. Click the blue button below in my signature line to send your private message to me!