05-06-2019 01:56 AM
05-07-2019 12:55 PM
Welcome to the forums!
I appreciate you taking the time to join us and write us about your iPad purchase. I understand how important having access to your receipts is, especially for warranty purposes. I keep them a few different ways myself, the first thing I do is scan them onto my computer, to ensure I always have a copy. With five sons, I always find myself dealing with warranty issues with one of their electronics.
We try and be proactive and save most receipts for our customers, but our systems only hold most of them for 18 months and some up to 24 months. However, after that, they are not accessible. I am happy to see if I can find it for you, in hopes that the serial number is on it. But, first I am going to need some more information from you.
First, please send me a private message by using the link in my signature below this post with some order details. Send me your Customer Service PIN or order number, full name, phone number, e-mail address connected to your BestBuy.com account, date it was purchased, and item purchased.
I appreciate your time and patience, and I look forward to hearing from you.
05-12-2019 11:19 PM
05-13-2019 07:18 AM
You can find your iPads serial number in the settings.
05-13-2019 06:54 PM
I hope you are enjoying your day so far. We are happy to see if we are able to assist with your serial number. If you still need help, please check your inbox for a message that my colleague, Deysha, had sent you. You can reply to her there, or you can use the blue box next to my name below to send a Private Message to me.
We will need your name, email address, and telephone number, as well as the order number. Be sure this is sent privately, so your personal information is not available on our public page.
05-22-2019 08:46 AM
05-22-2019 09:10 AM
Good morning, RachelOng,
Welcome back to our forums. As Sarah and Deysha were unavailable at the time of your message, I’ve replied to the private message you’ve sent. To read the private message I’ve sent you, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site with a mobile device, you may need to switch to “Desktop View” to see the envelope.
Hope this helps,