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Posts: 4
Registered: ‎12-07-2019
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Need "proof of purchase with information on serial number" for iPad purchased.

Dead, my brother had purchased a ipad and give it to my family in Vietnam. But in Vietnam they need us have show the invoice with serial number on it for procced warranty claim.

How can i get it?

Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Need "proof of purchase with information on serial number" for iPad purchased.

Hello, Kailam,

 

Thank for joining us here on the Best Buy Forums. It’s always nice to welcome new members to our online community! I use my iPad daily, and I’d be looking for support if it were not working as intended also. The manufacturer would need proof of purchase to assist with a warranty claim, and although I can’t make any guarantees, we’d be happy to see if we have access to any documents that might provide that information.

 

In order to proceed, we’d need to gather some details from the purchaser. If your brother uses the Best Buy Forums, we’d request he send our team a private message with his full name, email address, and telephone number. Any other details surrounding the purchase would also be helpful. If there is an order number available, or if he recalls when and where the device was purchased, we may be able to track down more of the information you’ve requested. We are also available to assist via Twitter or Facebook, and he’s invited to connect with us there if those platforms would be preferred. Alternatively, our Customer Care team can also be reached by phone at (888) BESTBUY or (888) 237-8289.  

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-07-2019

Re: Need "proof of purchase with information on serial number" for iPad purchased.

Dear Sarah, I have replied yesterday (private message). Please let me know if you require further information from my side. Thanks.

Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Need "proof of purchase with information on serial number" for iPad purchased.

Good Morning, Kailam.

 

We appreciate your patience, as your message came through before our operating hours began for the day. I did reply there a few moments ago, and you should see that in your inbox soon.

 

So you’re aware, in accordance with our Privacy Policy, which is intended to protect our customers, we would be required to speak directly to the purchaser. In this case, it sounds like that is your brother. Please have him contact us from his account, on any of the platforms I previously mentioned, and we will do all we can to help!

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-07-2019

Re: Need "proof of purchase with information on serial number" for iPad purchased.

Good Morning, Sarah.

My brother who bought this ipad sent a post at this link:https://forums.bestbuy.com/t5/Best-Buy-Repair-Support/Proof-of-Purchase-Apple-Product/m-p/1324666/hi... but did not receive the support. He sent you a private message but has yet to receive a response. Please check on username Ronnyto89.

Many thanks !
Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Need "proof of purchase with information on serial number" for iPad purchased.

Perfect, Kailam!

 

Thanks for letting me know. His correspondence has not come through our system quite yet, but I will do a quick manual search to get back to him about this. Please ask that he monitors his inbox, and I will be happy to work with him once I’ve had the chance to verify the required details.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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