My name is Katie and I am Sam's supervisor. I have reviewed the interaction as well as Sam's communication with the team at the Madison, Tennessee store and support their responses. At this time, Best Buy will not be able to refund any of the service fees associated with this appointment.
For future concerns, please do not hesitate to stop by our community forums, we would be happy to assist.
Katie|Social Media Supervisor | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!