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Member
Posts: 15
Registered: ‎03-08-2022

NS-RFD26SS9 Door Parts

Unable to find replacement door parts for Insignia NS-RFD26SS9 Refrigerator

 

‎02-17-2022 11:21 AM

Hello,

 

I have been trying for months to find a replacment parts for the door latch mechanism on my Insignia model NS-RFD26SS9 refrigerator.  NO WHERE ON THE WEB SELLS PARTS FOR INSIGNIA!!!!

I have contacted BB by by email and serached the web. Is there another cross reference manufacturer for this brand??

 

Since the Insignia model NS-RFD26SS9 refrigerator is also still being sold by Best Buy someone has to sell parts?????  

Posts: 2,253
Topics: 214
Kudos: 121
Solutions: 75
Registered: ‎07-06-2009

Re: NS-RFD26SS9 Door Parts

Hello, PapaCharlie22,

 

Welcome to our Best Buy Support forums! I can understand a door latch for a refrigerator would be important, and not being able to find a replacement isn't ideal. 

 

I'd be happy to take a look into this to see what options there may be to assist with this. Can you please send me a private message with your full name, phone number, email address, and details on when the refrigerator was purchased?

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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Trusted Contributor
Posts: 2,687
Registered: ‎02-07-2011

Re: NS-RFD26SS9 Door Parts

If you search for NS-RFD26SS9 with the forum search function, the compatible model is listed on one of the posts
Member
Posts: 15
Registered: ‎03-08-2022

Terrible Customer Service!!!

Unable to find replacement door parts for Insignia NS-RFD26SS9 Refrigerator

Options

‎02-17-2022 11:21 AM

Hello,



I have been trying for months to find a replacment parts for the door latch mechanism on my Insignia model NS-RFD26SS9 refrigerator. NO WHERE ON THE WEB SELLS PARTS FOR INSIGNIA!!!!

I have contacted BB by by email and serached the web. Is there another cross reference manufacturer for this brand??



Since the Insignia model NS-RFD26SS9 refrigerator is also still being sold by Best Buy someone has to sell parts?????

The response from BB Customer Service was to buy a USED ONE FROM EBAY!!! Where do you get parts for these refrigerators?????
Posts: 38
Topics: 0
Kudos: 11
Solutions: 0
Registered: ‎10-19-2020

Re: Terrible Customer Service!!!

Hello, PapaCharlie22,

 

Welcome to our Best Buy Support forums! I can understand a door latch for a refrigerator would be important, and not being able to find a replacement isn't ideal. 

 

I'd be happy to take a look into this to see what options there may be to assist with this. Can you please send me a private message with your full name, phone number, email address, and details on when the refrigerator was purchased?

 

Vanessa T|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 15
Registered: ‎03-08-2022

Re: Terrible Customer Service!!!

I went through this step already with last two people from Best Buy. I just want the number or website for the company that makes the Insignia model NS-RFD26SS9 refrigerator. This machine is also still being sold by Best Buy someone has to sell parts?????
Member
Posts: 15
Registered: ‎03-08-2022

Re: Terrible Customer Service!!!

I don't want a warranty freebie!! Just want to buy the parts. Like your company's name send the BEST supplier name for me to BUY the parts. How hard is this request????
Posts: 38
Topics: 0
Kudos: 11
Solutions: 0
Registered: ‎10-19-2020

Re: Terrible Customer Service!!!

[ Edited ]

I understand where you are coming from. For anything Insignia, you can reach out to them at (877) 467-4289 or  https://www.insigniaproducts.com/contact-us

Vanessa T|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 15
Registered: ‎03-08-2022

Re: Terrible Customer Service!!!

That is where I started months ago. They said it is Best Buy's problem call customer service. You can't get the part numbers to order from them. Where do I find the part numbers???
Member
Posts: 15
Registered: ‎03-08-2022

Re: Terrible Customer Service!!!

Of course the link you sent me doesn't work!!