05-18-2019 07:51 AM - last edited on 05-20-2019 04:09 PM by Dave-BBY
Hi, I bought an ASUS E203MA-TBCL432B three months ago at Bestbuy. I'm working in china now and will back to America untill next year.
Unfortunately, this laptop can't run now. I sent it to the Asus store in china. Today, the engineer told me the main board of it is broken. They also told me that my laptop's manufacturer's warranty shown in their service system is not available, and they can't repair it for me. I need to contact Bestbuy to solve this warranty problem.
I posted the picture of asus service system which shows I don't have the manufacturer's warranty at : pic.twitter.com/eATeIOshsc
The web-page of my laptop (Asus E203ma) shows that the Manufacturer's Warranty is 1 year. My laptop's warranty should be available. I have it just three months.
The engineers in Asus china aslo told me the reason of my inavailable manufacturer's warranty is that the salesman of bestbuy made a mistake when he inputted my laptop information into selling system and asus service system. And they can repair it for me after the Bestbuy correct my laptop’s warranty information.
So please help me to correct the warranty information of my laptop.
My laptop SN is: [Removed per forum guidelines].
MY email is : [Removed per forum guidelines]
Please contact me if you need.
Thanks a lot.
05-19-2019 05:09 PM
I know how important having access to your laptop can be. I use one on a daily basis for both work and school and it is an essential part of my everyday. In reading over your message, the one thing that stood out was the inputting of the laptop information. This information is not accurate as, at checkout, we do not enter any computer details in our system that would neither validate nor invalidate the warranty on your Asus laptop. If there are any doubts on the status of the warranty period from Asus then simply providing them with your purchase receipt should suffice to show that it is still within the warranty period. However, please note that all of our products are intended for use in the U.S. and with our core operations being located here our options to assist are limited. I suggest continuing to work with Asus in order to have the laptop repaired under the warranty.