Best Buy Repair Support

[AriqRob]

I want to preface this post by saying, no one was rude to me at any time during this experience.

August 1st 2020, I brought my 4TB WD my cloud hard drive in, for either repair or data retrieval.

Staff checked my hard drive and determine my only option was data recovery, So I gave all necessary information, left another portable hard drive for data and was told please be patient and We’ll be in contacted.

I did understand this was in the middle of COVID-19 shut/slow downs. But after a few weeks I was curious.

September 1st, I check in,
(side note) at this time you had to have an appointment to see the geek squad, and the online calendar would only show available dates weeks in the future!

So I just walk in and asked to check my Data retrieval status, the online status didn’t show anything.

Geek squad staff checked and noticed my hard drive was not checked in, which he did and again asked me to be patient, and I would be contacted.

Oct 2020 not sure the day, checked in again, was told they were making progress copying Data from hard drive, but…because of its size, it was going to take time. Was asked again to please be patient.

Nov 2020, checking in again, because I was never contacted. This time I was told, it was completed I should have been called or emailed, they recovered as much as they could.

They returned parts from WD drive and the replacement drive.

Once home I check the contents of the drive and theres nothing on it!!
Not one file!

I wasted 4 months, and paid for a service that produced nothing...

In the future I don’t think I’ll be coming back to geek squad.

[Allison-BBY Social Media Specialist]

Hello, AriqRob!

Thank you for posting on our forum for support. I know how important it is to back up all of your important files and ensure you're able to access those. I hate to hear about the experience you had with your hard drive, as we'd expect this to be a smooth process and for you to be updated on its repair/retrieval process. I'd like the chance to follow up on this and see if I can provide any support at this time.

To start, please send me a private message including your full name, email, phone number, and service order number. You can find the blue option to message me to the right of my name below.

All the best,