07-19-2021 07:30 PM
07-20-2021 09:20 AM
Thank you for posting on our forum for support. I know how important it is to back up all of your important files and ensure you're able to access those. I hate to hear about the experience you had with your hard drive, as we'd expect this to be a smooth process and for you to be updated on its repair/retrieval process. I'd like the chance to follow up on this and see if I can provide any support at this time.
To start, please send me a private message including your full name, email, phone number, and service order number. You can find the blue option to message me to the right of my name below.
All the best,