Add Product

Search Results:

New Member
Posts: 1
Registered: ‎11-17-2021

My ASUS TM420UA often has problems

[ Edited ]

As I mentioned, I bought this laptop 3 months ago and sometimes the screen become black for a while, and I have to move my mouse to become normal. I dont know what problem is this. Can you help me ?
Here is the image. I also record this in case you need to watch full of the issue.

{removed per forum guidelines}

Posts: 11,580
Topics: 1,940
Kudos: 1,016
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: My ASUS TM420UA often has problems

Right click on the battery icon at the bottom right and then look at your Power Options. Is it set to something that has the monitor turn off quickly? If you have to move your mouse to restore this, it would indicate a problem with the power saver settings.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 11,642
Topics: 371
Kudos: 295
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: My ASUS TM420UA often has problems

Hey, haidofont,


I'm sure after owning this laptop for 3 months having the screen become black at times would be concerning. My suggestion would be to bring the unit into the Geek Squad precinct at your local store, and have them attempt to resolve this for you. I would suggest making an appointment with the Geek Squad before going to this store. To make an appointment with the Geek Squad at this store you can do so here. Let me know if you need anything specific from me.



Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!