05-03-2021 11:11 AM
Hello, I'm wondering about how I can follow up directly with either a store manager or corporate related to a refrigerator I purchased and ultimately had to replace twice. I understand the failure of the actual product isn't the fault of the salespeople, but I certainly expected more assistance on both the warranty coverage side and subsequent visits to the store to pick out a new refrigerator.
05-03-2021 03:57 PM
Thank you for taking the time to visit our online community. When our customers need support, it is important they are connected with the appropriate teams. It sounds like you had some trouble with the refrigerator your purchased, which is never ideal. You’ve come to the right place, as our team is based out of our Corporate Headquarters. We would love to learn more about what transpired, as well as offer any additional support we’re able.
If you would not mind sending a Private Message, that would be appreciated. For verification purposes, please include your full name, email address, and telephone number, along with any details that may help us better understand what occurred. To get started, simply select the darker blue icon, which is located across from my signature.
We look forward to hearing from you!
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
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