03-01-2019 10:26 AM
03-01-2019 11:08 AM
Welcome to the Best Buy Forum! Thanks for taking the time to share your experience with us.
I apologize for any confusion in regards to the terms and conditions of your Geek Squad Protection plan. I can understand how it would be disappointing to connect with us having one understanding of what your plan entitled you to, only to find out differently. As I am not located at the Jackson location, I would be able to speak to exactly what might have been told to you at the time of sale, however, we do expect our Agents and store associates to do their best to uphold the terms and conditions of your plan as it appeared at the time of purchase. I apologize if this was not the case for you. If you no longer have your copy of the terms and conditions, you can download them using the link provided above.
You should have an option to cancel your Geek Squad Protection plan and receive a pro-rated refund. This can be done over the phone at (800) 433-5778. We may need to review and verify your card information, so calling in will be the most secure way to do this.