05-19-2019 11:54 AM
05-19-2019 03:30 PM
Hi there, Sirdidddymus!
Welcome to the Best Buy Support Forums!
I understand you are in need of a gaming console repair for your Xbox. When it comes to gaming repairs, our stores will generally have to send out your console for repair, as these repairs are not generally performed in-store. We can send most gaming consoles out for repair or replacement if a Geek Squad Protection plan was purchased with the console. It sounds like this may be the reason for the confusion here. Please feel free to check out our website for more information about our Geek Squad services that are available when it comes to gaming products.
Did you happen to purchase Geek Squad Protection for your Xbox when you purchased it originally?