Best Buy Repair Support

[msjodylt]

Purchased an Advantium Convection Over the Range Microwave and extended warranty.  After having the microwave for almsot 5 years the plastic handle broke off.  A whole new door was ordered.  I did not open the box, but left it for the technician to open to which he found out there was not a handle included.  He re-ordered another door and again left it for him to open.  This time the door was missing the hooks to attach the door.  The third time it was ordered it showed up at my house while I was on vacation but was not "there" when I returned home 10 days later.  (Did not know the third door was being ordered or delivered as I did not receive a notification and my neighbor was bringing in any packages).  Now that it has to be replaced, they say they won't cover the complete cost of the replacement because it was on sale when it originally purchased.  I was never told that when the microwave or warranty were purchased.  Can't get ahold of an actual manager or supervisor to help.

[Caleb-BBY]

Hi msjodylt,

Welcome to the Best Buy Forums! We appreciate you reaching out to us here, though I'm concerned to hear about these issues that you've been having with your microwave repair and replacement. I'd  be happy to take a look into the situation and see what we can do to help get this resolved for you. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.

Best Regards,