10-20-2019 11:21 PM
It takes less than 6 months for the letters on the keys of this keyboard to start disappearing. Microsoft doesn't care and Best Buy lets me replace it once and have to buy another extended warranty. Something is wrong with that picture. Why isn't that warranty good for an entire year?
I keep seeing Best Buy creating greedy practices; makes me want to seek other suppliers. I've been using this particular keyboard for years and years. They're just making them cheaper for the key letters to disappear because of being a fast typist. My first 2 weren't like this; they would just die and I'd have to replace them. The letter L, O and "." start the trend; I guess I use those keys more than all the others?
Please do something about the warranty having to be purchased when I use it once. That isn't making sense to me.
Solved! Go to Solution.
10-20-2019 11:37 PM
10-22-2019 04:59 AM
Yes, I know this. Both solutions are costly, whether it's time or $$$$$$$. Ahem, all tech supports around the world are quite terrible, including Geek Squad. Whoever decided replacing the keyboard once is a fullfillment of an extended warranty, needs to be slapped upside the head. Hahahahaha. Are you serious? I'm old-school when it comes to being consumer savvy and this bites.
10-22-2019 04:23 PM
Thanks for reaching out!
As SPOPATT mentioned, the warranty is intended to be a one-time use for items of this nature. However, when it is replaced, you do have the option to purchase a new plan on the replacement item, which is generally a brand new one. With that, your new item will also be protected and should any further issues arise a replacement will be offered if available. This helps avoid having to pay full price should something go wrong.
05-01-2020 07:19 PM
Well, then, they should call it something else, because a 2-year protection plan should cover computer accessories for the length of the warranty. Really now. Say for instance my phone. If it break 3 times during my extended warranty period, I do not buy another plan for that phone; they just fix it 3 times without charging me anything. If I purchased a TV from you, and there is an extended warranty for 3 years, my TV breaks twice, you don't ask me to buy a new extended warranty on the new TV, now do you?
So, compared to those 2 scenarios, what is this, DAVE? A play on words? Pffffffffffffff ...
05-01-2020 08:07 PM
05-03-2020 05:15 AM
Better yet, let me copy/paste all this nonsense on websites that aren't owned by Best Buy and see how many of your friends follow it to them. SMH
05-03-2020 05:18 AM