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New Member
Posts: 8
Registered: ‎10-20-2019
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Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

It takes less than 6 months for the letters on the keys of this keyboard to start disappearing.  Microsoft doesn't care and Best Buy lets me replace it once and have to buy another extended warranty.  Something is wrong with that picture.  Why isn't that warranty good for an entire year?

 

I keep seeing Best Buy creating greedy practices; makes me want to seek other suppliers.  I've been using this particular keyboard for years and years.  They're just making them cheaper for the key letters to disappear because of being a fast typist.  My first 2 weren't like this; they would just die and I'd have to replace them.  The letter L, O and "." start the trend; I guess I use those keys more than all the others?

 

Please do something about the warranty having to be purchased when I use it once.  That isn't making sense to me.

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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

When the keyboard is replaced, the warranty through Best Buy is considered fulfilled. Without this warranty option, you would be stuck dealing directly with Microsoft.
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New Member
Posts: 8
Registered: ‎10-20-2019

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

Yes, I know this.  Both solutions are costly, whether it's time or $$$$$$$.  Ahem, all tech supports around the world are quite terrible, including Geek Squad.  Whoever decided replacing the keyboard once is a fullfillment of an extended warranty, needs to be slapped upside the head.  Hahahahaha.  Are you serious?  I'm old-school when it comes to being consumer savvy and this bites.

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Posts: 1,362
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Registered: ‎10-03-2017

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

Hello, KingRay,

 

Thanks for reaching out!

 

As SPOPATT mentioned, the warranty is intended to be a one-time use for items of this nature. However, when it is replaced, you do have the option to purchase a new plan on the replacement item, which is generally a brand new one. With that, your new item will also be protected and should any further issues arise a replacement will be offered if available. This helps avoid having to pay full price should something go wrong.

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 8
Registered: ‎10-20-2019

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

Well, then, they should call it something else, because a 2-year protection plan should cover computer accessories for the length of the warranty.  Really now.  Say for instance my phone.  If it break 3 times during my extended warranty period, I do not buy another plan for that phone; they just fix it 3 times without charging me anything.  If I purchased a TV from you, and there is an extended warranty for 3 years, my TV breaks twice, you don't ask me to buy a new extended warranty on the new TV, now do you?

 

So, compared to those 2 scenarios, what is this, DAVE?  A play on words?  Pffffffffffffff ... Smiley Frustrated

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Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

This is all pretty straightforward. The exact details are covered in the terms and conditions emailed to the rewards account attached to the purchase. You usually get it within an hour or so of completing the transaction.

Keyboards are different than TVs in that we don’t repair them. That’s why it’s called a Geek Squad Product Replacement Plan. It covers the item for a replacement during the 2 year coverage period, any replacements fulfill the plan.

Likewise, in your example A Geek Squad Protection Plan will fix a TV multiple times during the length of the plan but when it is used to replace an item the same situation happens, the plan is fulfilled and if coverage is wanted in the replacement you would have to purchase a new plan.

Hope this helps.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 8
Registered: ‎10-20-2019

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

Better yet, let me copy/paste all this nonsense on websites that aren't owned by Best Buy and see how many of your friends follow it to them. SMH

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New Member
Posts: 8
Registered: ‎10-20-2019

Re: Microsoft Ergonomic Keyboard Keys & Extended Warranty NOT GOOD!

Okay, there. Didn't like you before CompUSA went out of business, and I still don't. They were my go-to as a computer professional. I'd rather put together my own system than buy anything else from you; that I haven't already purchased. Geek Squad are a bunch of idiots, too!