Best Buy Repair Support

[Lucyspopp]

We bought them 5 months ago and we’ve struggled with them ever since. Washer needs new control board which takes months to get and we’re still waiting for the factory tech to tell us it’s in. Dryer often cuts off during a cycle and it needs parts too per factory tech. We want these replaced with a non Maytag comparable $1,800.00 front load set. It currently takes several hours to process a normal load. This shouldn’t be happening to a 5 month old set.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Lucyspopp,

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this washer and dryer. Having had a washing machine go out before, I know it can be a major disruption in daily life. I can certainly understand wanting to get these problems repaired as quickly as possible and be glad to provide some more details about what options are available to help.

We offer a 14-day Return & Exchange Promise for major appliances. Since you mentioned that you received this order five months ago we would be unable to process an exchange as you requested.

Did you purchase a Geek Squad Protection Plan with this washer and dryer? If so, the Geek Squad should be able to assist you in looking for repair or replacement options. If not, I would recommend working with Maytag support for more details on what options are available moving forward.

I hope I was able to provide some clarification, please let me know if you have more questions I can help with!