04-17-2021 02:58 PM
04-17-2021 03:09 PM
Good afternoon, Lucyspopp,
Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this washer and dryer. Having had a washing machine go out before, I know it can be a major disruption in daily life. I can certainly understand wanting to get these problems repaired as quickly as possible and be glad to provide some more details about what options are available to help.
We offer a 14-day Return & Exchange Promise for major appliances. Since you mentioned that you received this order five months ago we would be unable to process an exchange as you requested.
Did you purchase a Geek Squad Protection Plan with this washer and dryer? If so, the Geek Squad should be able to assist you in looking for repair or replacement options. If not, I would recommend working with Maytag support for more details on what options are available moving forward.
I hope I was able to provide some clarification, please let me know if you have more questions I can help with!