05-22-2020 12:28 AM
Solved! Go to Solution.
05-22-2020 04:05 PM
IT TAKES FOREVER TO GET TO A REAL PERSON TO TALK WITH ME. the wait time for a phone call is ridiculous and it just like they never answer. I purchased a marshall minor II and just received it yesterday. the LED does not work, and I can ONLY connect with my phone if I plug in the charger, otherwise it automatically disconnect. SO FRUSTRATED AND ANNOYING. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED.
05-22-2020 05:44 PM
so somebody moves my messages into one, but he did not reply to my message? what does it mean? HELLO??? i am not paying my money to receive this kind of service. I CALL TO THE CUSTOMER SERVICE and choose the call back option, and they still do not call me back.
can I talk to somebody please?
05-23-2020 12:01 AM
If it's defective, you'll need to return or exchange it. This can be initiated by taking it to a local store and doing a return via our curbside process or you can initiate the return through your order details if it was a BestBuy.com order. The phone support is extremely backed up because most stores are closed for all but curbside, but if you reach them they will tell you the same thing I just posted.
05-23-2020 12:07 AM
The moderators answer posts in the order they are posted. It looks like there is approximately a week delay, so please be patient as they help the customers ahead of you.
In an effort to keep the boards tidy and help customers in a more efficient manner, the moderators do have members that do things like clean up unnecessary posts, remove private information, combine an individuals posts into a single topic to ensure they are able to help swiftly once their post is reached. Posting again and again only slows the process to get to you, I would fully expect this post to be combined with your other one. If you're needing help, creating issues like this that they have to fix is only slowing down their ability to get to you. It's counterintuitive to make posts like this.