Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎05-22-2020
Accepted Solution

Marshall Minor II

I just bought my marshall minor II, and it just came in today, but it just doesn't work. the LED doesn't flash like no light at all even I tried to charge it like the whole day. i can only pair up to my phone if i plug it in the charger, when i remove it from the charger, it just automatically disconnected. tried to connect with the someone on the chat, but it never reached out
Highlighted
New Member
Posts: 3
Registered: ‎05-22-2020

Defective Product// NO ONE TALKS TO ME

IT TAKES FOREVER TO GET TO A REAL PERSON TO TALK WITH ME. the wait time for a phone call is ridiculous and it just like they never answer. I purchased a marshall minor II and just received it yesterday. the LED does not work, and I can ONLY connect with my phone if I plug in the charger, otherwise it automatically disconnect. SO FRUSTRATED AND ANNOYING. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED.  

Highlighted
New Member
Posts: 3
Registered: ‎05-22-2020

RUDE CUSTOMER SERVICE

so somebody moves my messages into one, but he did not reply to my message? what does it mean? HELLO??? i am not paying my money to receive this kind of service. I CALL TO THE CUSTOMER SERVICE and choose the call back option, and they still do not call me back. 

 

can I talk to somebody please?

Highlighted
Best Buy Employee
Posts: 1,923
Registered: ‎01-09-2015

Re: Defective Product// NO ONE TALKS TO ME

If it's defective, you'll need to return or exchange it.  This can be initiated by taking it to a local store and doing a return via our curbside process or you can initiate the return through your order details if it was a BestBuy.com order.  The phone support is extremely backed up because most stores are closed for all but curbside, but if you reach them they will tell you the same thing I just posted.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
Best Buy Employee
Posts: 1,923
Registered: ‎01-09-2015

Re: RUDE CUSTOMER SERVICE

The moderators answer posts in the order they are posted. It looks like there is approximately a week delay, so please be patient as they help the customers ahead of you.

 

In an effort to keep the boards tidy and help customers in a more efficient manner, the moderators do have members that do things like clean up unnecessary posts, remove private information, combine an individuals posts into a single topic to ensure they are able to help swiftly once their post is reached.  Posting again and again only slows the process to get to you, I would fully expect this post to be combined with your other one.  If you're needing help, creating issues like this that they have to fix is only slowing down their ability to get to you.  It's counterintuitive to make posts like this.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***