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Posts: 1
Registered: ‎10-18-2021

Manufacturer defect not covered by warranty

I purchased a Hisense H9G from BestBuy in Feburary of this year, came home from lunch the other day and the panel appears to have cracked. Apparently this isn't uncommon and it a known issue with TVs however BestBuy and Hisense refuse to help. BestBuy said that Hisense is the only brand they don't warranty, and Hisense claimed that it was accidential damage and voided the warranty.


It's completly unacceptable for a $1000+ tv to self destruct in less than a year and for the manufuturer and the reseller to refuse to help...

Posts: 3,495
Topics: 82
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Manufacturer defect not covered by warranty

Hello, ntalvarado,


Welcome to the Best Buy Forums!


I appreciate you taking the time to join and write us regarding your television situation. Having a Geek Squad Protection Plan to cover your purchases is supposed to make these types of situations simple. I’m happy to address your concerns moving forward.


Will you please send me a private message by clicking on the blue "Private Message" button next to my signature? Please send, the original purchase date, your full name, phone number, and e-mail address? I look forward to hearing from you.


Kind regards,

Deysha|Senior Social Media Specialist | Best Buy® Corporate
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