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Member
Posts: 10
Registered: ‎11-11-2019

Re: Major Issues with Best Buy warranty and refrigerator!

I have weekly repair appointments because the issue is never fixed.
Posts: 7,190
Topics: 116
Kudos: 374
Solutions: 394
Registered: ‎12-23-2016

Re: Major Issues with Best Buy warranty and refrigerator!

Hi, Gusgarcia7057,

 

Can you please send along a private message through the link in my signature with your name, email address, and phone number? I'd like to look into these repairs to see if we can offer any assistance.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎11-11-2019

Re: Major Issues with Best Buy warranty and refrigerator!

Last Friday they came and now this Friday another appt.
Posts: 4,529
Topics: 48
Kudos: 464
Solutions: 269
Registered: ‎11-29-2016

Re: Major Issues with Best Buy warranty and refrigerator!

Thank you for getting back to us with this information, Gusgarcia7057.  Kyle is unavailable at the moment, so I’ll be replying to your private message momentarily.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎12-31-2020

Re: Major Issues with Best Buy warranty and refrigerator!

I feel sorry for you gusgarvis7057. I've received pretty much the same run around for the last 8 years over my samsung refrigerator. They can out serviced it, but never fixed it. After the plan ran out they ran out too. Then they sent me a letter explaining how they might have missed interpreted the plan 5 years later and they would compensate you for repairs or replacement cost. But all out got was a reminder that refrigerator was out of warranty/protection plan. Only they will not address if they had fixed correctly or replaced it when it had those things at the time they might have a referring customer instead of a customer who feels like you.