11-11-2019 12:33 PM
11-13-2019 11:44 AM
Thank you for registering as a new user to our Community Forums. So, welcome!
Though we wish it were to let us know of a more pleasant scenario, we’re still happy to offer any assistance possible. May we ask if there was a Geek Squad Protection Plan obtained with your purchase of your appliance? You’ll be pleased to know that we’ve recently established a dedicated support team that is equipped with all the tools necessary to assist you. We would encourage you to contact them at (800) 304-1259 where they are ready to help with this request. They are readily available from 8 a.m. to 11 p.m. CT, seven days a week.
11-14-2019 09:53 AM
Thanks for bringing us up to speed here.
Per the terms of your Geek Squad Protection (GSP) we will assist with repairing the unit when issues occur with the ice maker. However, issues with the ice maker would not qualify to have the entire unit replaced under the ‘No Lemon Benefit’.
That being said, I’d be happy to reach out to the leaders in your area to assist with scheduling and to have them take a closer look into this. To do so, I would need you to click on the blue button in my signature below to send me a private message. Once there, please provide your full name, email, phone number, and most recent service order number.
02-28-2020 05:38 PM
02-29-2020 11:59 AM
Welcome back to our community, Gusgarcia7057, though I wish it were under happier circumstances.
It's disheartening to hear that you're still having continuing issues with your ice maker. I know I would certainly be aggravated myself under similar circumstances.
Have you had to set a new appointment for additional repairs?
03-02-2020 11:24 AM
Hi there, Gusgarcia7057,
Thank you for following up with us regarding your Samsung refrigerator repairs. I understand you've had some extensive, ongoing issues with your ice maker. Does this mean that you had a service appointment this past Friday? Or this upcoming Friday?