Best Buy Repair Support

[Gusgarcia7057]

I purchased a Samsung refrigerator not even 1.5 year ago from Best Buy and ever since a month after purchase has had issues with the ice maker! I have been visited at least 10 times by geek squad! Yes 10 times! Ice bin, water valves, main boards replaced multiple times. Each time they said not yet ready to replace but this is ridiculous. I’ve been buying ice every week since I bought it and 10 appts later, still the same issue. I am so frustrated and so disappointed in Best Buy. Can someone please help me before I start calling everyone at corporate!!

[Wesley-BBY Social Media Specialist]

Hello, GusGarcia7057.

Thank you for registering as a new user to our Community Forums. So, welcome!

Though we wish it were to let us know of a more pleasant scenario, we’re still happy to offer any assistance possible. May we ask if there was a Geek Squad Protection Plan obtained with your purchase of your appliance?  You’ll be pleased to know that we’ve recently established a dedicated support team that is equipped with all the tools necessary to assist you. We would encourage you to contact them at (800) 304-1259 where they are ready to help with this request. They are readily available from 8 a.m. to 11 p.m. CT, seven days a week.

Regards,

[Gusgarcia7057]

Yes, I purchased a geek squad protection plan, 5 year, plan and they have already been out 10 times on the same problem!

[Gusgarcia7057]

Yes, I purchased a geek squad protection plan, 5 year, plan and they have already been out 10 times on the same problem!

[Quinton-BBY Social Media Specialist]

​ Gusgarcia7057,

Thanks for bringing us up to speed here.

Per the terms of your Geek Squad Protection (GSP) we will assist with repairing the unit when issues occur with the ice maker. However, issues with the ice maker would not qualify to have the entire unit replaced under the ‘No Lemon Benefit’.

That being said, I’d be happy to reach out to the leaders in your area to assist with scheduling and to have them take a closer look into this. To do so, I would need you to click on the blue button in my signature below to send me a private message. Once there, please provide your full name, email, phone number, and most recent service order number.

Kindly,

[Gusgarcia7057]

That is not what was shared with me during the first few times Geek Squad came out and the issue started. I will send you my information.

[Gusgarcia7057]

Yes the special service people have already come out 5 times since November. Same parts replaced, 1 technician even managed to screw up the water dispenser area and the next week, the other service guy fixed it but not the ice maker. This is ridiculous and so frustrating. Quick to scam you into purchasing warranty.

[John-BBY Social Media Specialist]

Welcome back to our community, Gusgarcia7057, though I wish it were under happier circumstances.

It's disheartening to hear that you're still having continuing issues with your ice maker. I know I would certainly be aggravated myself under similar circumstances.

Have you had to set a new appointment for additional repairs?

[Gusgarcia7057]

Every Friday I have appointments with either a Geek Squad or Dish.

[Tasha-BBY Retired: Social Media Specialist]

Hi there, Gusgarcia7057, 

Thank you for following up with us regarding your Samsung refrigerator repairs. I understand you've had some extensive, ongoing issues with your ice maker. Does this mean that you had a service appointment this past Friday? Or this upcoming Friday? 

Sincerely,