Will do so if this current attempt does not work…
Update…. Called a total of 5 times. The Magnolia service number is (877) 643-9682. I have now called 5 times. Each and every time I get kicked over to the Best Buy customer service. Each and every time they tell me they can’t access the Magnolia system and will be happy to schedule a paid appointment to assess the issue with a tv I clearly did not purchase from them.
Each and every time I explain that it’s a Magnolia purchase. Each and every time they tell me they can’t help me and to call the above number. The last guy I spoke with told me my best bet is to go into the store where I made the purchase.
I have the invoice. I have the receipt. I have the business card for the associate who sold it to me. He is now the manager. I have a new invoice with more information. He called the same number with me. Now there is a bit of movement but it’s still up in the air. The guy on the phone said there are no repair appointments available for the next 4 months. He will contact his manager and see if anything can be done.
In short, I just spent 3 hours out of my day, 2 gallons of gas, and even more frustration to STILL not get any help. Theoretically I will get a call in the next hour or two from the in-home repair team to schedule something.
So…. To reiterate the title of this post. High end purchase, rock bottom service. I can’t believe the amount of time I’ve had to take out of my work schedule to attempt to get this taken care of and it’s STILL not done.
I am getting beyond frustrated at this point.
If you still want me to send a private message I’ll do so. However, I doubt you can do anything to help that the in-store manager can’t do. Keep in mind the in-store manager just sent me away after spending 2 hours with him trying to figure this out and I have nothing to show for it but a new invoice with the id # of the tv in question. I said three hours because it’s a half hour drive in good traffic to get to the store. It can be an hour or more drive in bad traffic.