I have a serious issue with the store (Best Buy Snellville GA) 1679 Scenic Hwy N Ste 100 Snellville, GA 30078 in regards to my laptop. I dropped off my business laptop Macbook pro on 08/08 which has very confidential information on the laptop for servicing because the laptop wasn't staying on. The laptop still has a valid warranty with total care and an apple warranty. We were advised by Greek Squad that they are unable to open the laptop for servicing and the laptop has to be serviced by apple directly. The state would ship the laptop to Apple directly for servicing. We return back to the store on 09/16/2022 and we were told by the manager and Greek Squad that the laptop is missing from the store and they are unable to locate my laptop. This is a very serious issue I need this resolved ASAP. Please have someone contact me. The store management is not helpful with locating the laptop. We considering legal against Best buy if this is resolved in a timely basis.