05-09-2019 09:41 AM
05-09-2019 11:39 AM
Welcome to our forums and thank you for writing to us about this TV.
I know I'd be excited to get a brand-new TV, so I can only imagine how disheartening it would be to find your TV damaged a few months later. Also, the fact that the tech that came out was not as professional, as expected. I would be happy to help you take a look in to this to see how I can best assist you.
First, I am going to need some more details from you. Please, private message me with your Customer Service PIN off your receipt, full name, phone number, and e-mail connected to your BestBuy.com account. Also, have you spoken to your store manager about this? To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions. I look forward to hearing from you.