05-07-2021 12:50 PM
Welcome to the forums!
I appreciate you taking the time to join and write us about your experience. Having the Geek Squad Team work on your items is supposed to make the situation simple. This is not the experience I want for you, and I’m happy to address your concerns moving forward.
First, I am going to need some more information from you. Please, private message me with the full details of what took place, your full name, phone number, and e-mail address connected to your BestBuy.com.
To send it, simply click on the “Private Message” button next to my signature. I appreciate you taking the time to write us about this and I look forward to hearing from you. Let me know if you have any other questions.
05-07-2021 04:23 PM
You're very welcome, Mikimagi33! Thank you for allowing them to work with you to get this resolved. If you ever have any questions, don't hesitate to reach back out to us.
Have a great rest of your day!