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Posts: 1
Registered: ‎07-24-2018

Lost receipt with protection plan

I lost the receipt for my sons Xbox Turtle Beach headset.  I purchased a protection plan for them and the jack recently broke.  How can I recover the information so I can get them replaced?

Posts: 2,251
Topics: 29
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Registered: ‎10-19-2017

Re: Lost receipt with protection plan

Hello lynncastig,


Thank you for reaching out to us and welcome to the forums!


Personally, I can't keep track of a receipt for more than five minutes myself and I will be glad to help you take a look to see if I can track down your receipt.


I am going to need some more information about your purchase so I can research it. Will you please send me a private message with:

Your full name
Your telephone number
Your e-mail address 
The store where you made the purchase
The exact date of purchase
The full amount of the purchase


To send a private message, click on the blue button next to my signature. I look forward to your response so I can continue to search for this receipt.



Deysha|Social Media Specialist | Best Buy® Corporate
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