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New Member
Posts: 3
Registered: ‎01-09-2019

Lost product key for Microsoft Office

I had a new computer given to me over the holidays, with it, my family had bought the Microsoft 365 Office and had the product key on a paper that came with the computer. Long story short, the paper was lost when we moved recently, I called customer service twice where I was redirected to multiple people because nobody apparently knows who can give me another product key. Finally they directed me to Microsoft, where I was directed back to Best Buy, so I called Best Buy back with one of the Microsoft representitives on the line so that person could tell the customer support people, and they literally directed my call over to Microsoft with the Microsoft rep on the line with me! I have the receipt and everything else for the computer and the Microsoft Office product, since they can't be bother to give me a new key (which was never used) I think I'll just ask for a refund in which case, they'll owe me over $900 since it was all bought together as a bundle. This isn't the first time this has hapened either, I have a list of other posts below for other people who have had the same problem. Useless customer support that can't tell you anything but just pass you around have have you wait on hold for hours, never buying anything from here again, and I'll tell my family to do the same.

 

https://forums.bestbuy.com/t5/Other-Customer-Service-Support/MS-Office-365-key-product-lost/td-p/125...

https://forums.bestbuy.com/t5/Other-Customer-Service-Support/I-had-Best-Buy-send-me-another-Office-3...

https://forums.bestbuy.com/t5/Other-Customer-Service-Support/I-had-Best-Buy-send-me-another-Office-3...

Posts: 1,948
Topics: 21
Kudos: 149
Solutions: 98
Registered: ‎10-19-2017

Re: Lost product key for Microsoft Office

Greetings, gd91!

 

Welcome to the forums and thank you for posting!

 

I have received the private message you sent to my colleague Sam-BBY and I have responded to it. You will be able to find it by clicking on the little orange envelope at the top of your screen when logged in. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-09-2019

Stalling tactics

I made a post on here a few days ago in regards to having a lost product key for Microsoft Office, after dealing with the horrendous call center that Best Buy uses. Somone then contacted me in regards to that and told me that they have a team "working" on fixing my problem and to wait on a response from them. However, I never heard back from them and it appears that it was just a stalling tactic that they're using so that I can't return the products and receive over $900 back from the store, as the deadline to return gifts bought over the holidays is January 12, 2019. I'll be bringing the products back tomorrow to Best Buy and getting my refund since they want to play games.

Regular Contributor
Posts: 856
Registered: ‎02-07-2011

Re: Stalling tactics

Yep, definitely Best Buys fault that you lost your product key, and also their fault that they won't pay the cost of a new key and don't have a magical way to recreate your old key instantly. If they say they are workin in it, they are working on it.
New Member
Posts: 3
Registered: ‎01-09-2019

Re: Stalling tactics

Hmm, perhaps you're right, but it is a gamble to wait too long.

Highlighted
Posts: 1,948
Topics: 21
Kudos: 149
Solutions: 98
Registered: ‎10-19-2017

Re: Stalling tactics

Hello again, gd91!

 

I appreciate your feedback and I apologize for not meeting your time frame expectations on getting back to you. I have responded to our previous conversation via private message.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!