Best Buy Repair Support

[MrGregory]

Thoughts? How long should a new battery last?
(Story). Last July Best Buy replaced my iPhone battery. Phone is iPhone SE 2016. I had a max charge of 80% when I took it to them.

As the year passed, the max charge kept dropping from the 100% charge of the replaced battery.

The battery health is now saying “service” and only charges to 79%. And the upper screen is lifting indicating a swelling battery.

I returned to Best Buy now, and they said there’s no help or replacement to offer me but to go to Apple. They said there’s a 90 day warranty on the repair but there’s nothing for them to do because they no longer get parts for the SE.

I don’t think it is fair to have spent over $50 last year on the “new” battery only to have to replace it a year later.

[AndrewB-BBY Social Media Specialist]

Good afternoon, MrGregory,

Thank you for taking the time to reach out to us here on our community forums. I use my cell phone for nearly everything and know losing this much battery capacity would have a big impact on my daily life. I appreciate you writing to us to let us know about your experience after this replacement and can give you some details on how to get assistance moving forward.

While I don't have access to information like the average age of these batteries, I would recommend reaching out directly to Apple Support for assistance in looking into this. They have some additional information regarding lithium-ion batteries and their aging process. They may also be able to provide some information on what options are available to assist you with this swelling battery.

I hope I was able to help clarify how to get assistance moving forward. Please let me know if I can help with any other questions. 

[MrGregory]

I have an appoint at the “genious” bar at Apple. I’ll tell them exactly what happened and how the battery only lasted a year.

[AndrewB-BBY Social Media Specialist]

Great, MrGregory,

I'm glad to hear that. Please let us know if we can assist you with any other matters in the future!