07-21-2019 06:05 PM
07-22-2019 10:18 AM
As the saying goes, kids will be kids. Then again, things of this nature happen to all of us. I can totally understanding you wanting to protect these headphones. Our basic Geek Squad plan indeed does not cover accidental damage. However, an accidental plan may have been an option at checkout. I'm curious to see what plan you purchased and if I can help further. To do so, I simply ask that you send us over a private message with your full name, email address, phone number, and your purchase information. Once I have that I'll have a better idea of what options, if any, we might have.