04-13-2021 06:09 PM
We purchased a top of the line KitchenAid refrigerator that has had issues with the ice maker from the start. The recent issue was the ice maker was not making ice and when it did, all the ice was melting and fereezing in a laerge clump. We opened a service ticket back in Ocxtober of 2019, then again in May 2020 that stayed open until November of 2020, 6 MONTHS! During these multiple service calls, many other issues were discovered with the refrigerator including the compressor, the freezer dorr swwithc and other cooling system issues that all contributed to the ice maker not working. The Tech was great and kept ordering parts that came in the wrong colors. Finally he re-built a large part in the freezer that was suposed to fix the ice maker issue. Here we are, 4 months later and it stil is not working. I finally called again to schedule another appointment but I really feel like this is a lemon with larger issues than the ice maker. I have requested a call from a manager as well as scheduled ANOTHER Tech to come out to look at the unit but I am so tired of working so hard for a working refrigerator. Can I please get some assistance on how to turn this into the lemon warranty or cash-out the geek sqwuad service plan we paid for? The geek squad call center said of course we cover the ice maker and will keep coming back to fix it. I dont want something that has to be fixed over and over again, I want something that works! Please help!
04-14-2021 12:51 PM
Hi there, getlanger.
I hope you’ve been enjoying your day, and I would like to thank you for visiting our online community. The ice maker on my refrigerator is used daily, and I find it to be an important feature of the appliance. I’m sorry to learn that was the initial concern you had with your KitchenAid refrigerator. If that is still an ongoing issue, and if you’ve noticed other concerns, it stands to reason you would be seeking guidance and support. While we would need to work within the guidelines of the Geek Squad Protection (GSP), I would be happy to review the repair history.
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04-15-2021 09:54 AM
I wanted to briefly reconnect with you, as I will be out of the office the next two days. If you send a Private Message and do not receive an immediate response, I will be happy to continue our conversation, on Sunday.