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Posts: 1
Registered: ‎06-09-2018

Left Geek Squad with a laptop that was claimed to be fixed

Went to geek squad on 4\21\18 to get help fixing my dad's laptop. The agent couldn't figure out the issue there, so it was shipped off to their service station to be repaired. I received an email that the laptop was diagnosed and they found out the reason for the black screen was due to a bad battery. All that was left for me to do was approve the charges. When I went to pick up the laptop on 5\5\18, the agent tried turning it on for me to see that it was "fixed", but of course the brand new battery was dead. After plugging a charger in, I saw that screen was no longer black, so I left thinking the problem was resolved. When I finally got the laptop to its owner on May 20th, we found out that the issue was not resolved. After being on the laptop for 15 minutes, the screen goes black (again). The only way for the screen to come back on is if we took out the battery.


I took the laptop to the same Geek Squad store yesterday (6/8/18) and told them that the issue still occurs and that it was never fixed. The agent told me  that I will have to pay again. Why should I pay a second time when it wasn't even fixed the first time around? 

Posts: 2,784
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Registered: ‎04-18-2017

Re: Left Geek Squad with a laptop that was claimed to be fixed

Greetings Jahlesa-


Your father is lucky man to have the help you’ve provided with his laptop, and I could understand why you’re reaching out to us after being told you’d have to pay for a service that you felt wasn’t completed properly the first time.  I’m grateful for the opportunity to respond!


Using the email that was provided, I’m excited to see your computer was check-in to be looked over again.  I want to congratulate you on becoming a Total Tech Support Member!  Rest easy knowing you have our Geek Squad support wherever your technology may take you!


Thanks for taking the time to register with the Best Buy forums, and please let us know if we can assist you with any other questions, comments, or concerns!



JJ|Social Media Specialist | Best Buy® Corporate
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