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Posts: 1
Registered: ‎07-28-2018


Hello. What is the email address of the Regional Manager? I have bought 4-7 laptops including a Mac book over the past year from the  2500 Winston Park Dr store. Our Acer laptop however stopped working and I have gone back and forth to  the store to fix this product but have gotten no respsonse. The clip has been broken but they refused to help me. I am devastated from this sort of customer service. A CSR named Mohammad called me and he was very disrespectful and unhelpful. My laptop is still at the store as I type this and I would very much appreciate any help or the email address/phone number of the regional manager of Best Buy.

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Registered: ‎11-10-2008

Re: Laptop

 Did you purchase Geek Squad protection for all of your laptops? 

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Registered: ‎09-29-2008

Re: Laptop

Hello imranulhaue,


There's nothing more frustrating in my experience than having a computer develop a fault and then to have complications attempting to get repairs. I'm unhappy to hear you've had this occur and I regret any inconvenience to you.


With apologies, this Community is intended for our U.S. customers. Please contact Best Buy Canada for further assistance with your concerns.


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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